The NEW BOOK IS AVAILABLE IN PAPERBACK! 101 Lessons for GREAT Call Center Management is a new book of simple and stimulating lessons to help management better supervise call center agents and operations. It is written specifically for call center team leaders, supervisors, managers, trainers and executives. This book of 101 brief yet insightful lessons takes an innovative look at people management and culture development in call centers. Managers and Supervisors will love the incredibly practical tips on call center management. So easy-to-read, with lesson plans throughout the book to spur imagination. Just $9.95 plus shipping. |
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