The NEW BOOK IS AVAILABLE AS AN E-BOOK! Read the book on your computer screen...print out the pages. You can download the e-book after ordering. There will be a download button at the end of the order process. The e-book is in Adobe Acrobat, easy to read. 101 Lessons for GREAT Call Center Management is a new book of simple and stimulating lessons to help management better supervise call center agents and operations. It is written specifically for call center team leaders, supervisors, managers, trainers and executives. This book of 101 brief yet insightful lessons takes an innovative look at people management and culture development in call centers. Managers and Supervisors will love the incredibly practical tips on call center management. So easy-to-read, with lesson plans throughout the book to spur imagination. The buyer may print out any or all pages. It reads just like a real book on the computer screen. Shipping charge "Ground" is for administrative handling and order processing of e-book. |
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| Enjoy every Call Center Book at SUBSTANTIAL SAVINGS. This value pack, normally priced at $191.70. Yours for $95.95. Order Today! Building Call Center Culture (workbook) How to Become a GREAT Call Center Manager (book) Friendly Persuasion (workbook) Ring up Phone Sales (audio book-cassette) Inspiring Call Center Performance (audio book-CD) 101 Lessons for GREAT Call Center Management (book) |
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