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| Building Call Center Culture is the ideal book for call center management. It is the bible for people to people interaction in the customer contact center. Organizations around the world use Building Call Center Culture to improve performance, increase agent satisfaction and implement a world-class, best practices call center foundation. |
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| Building Call Center Culture...WorkbookThis workbook is based on the book Building Call Center Culture. It will be emailed to your email address. |
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| Friendly Persuasion is the telephone sales training book written specifically for professionals that sell and communicate via the telephone. Written by Dan Coen and published by DCD Publishing, this book teaches the "why" and "how" behind telephone communication. It provides hundreds of real world tips and techniques. |
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| Friendly Persuasion...WorkbookThis workbook is based on the book Friendly Persuasion, and will be emailed to your email address. |
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| Ring Up Phone Sales is the telephone sales training audio book written specifically for professionals that sell and communicate via the telephone. Written by Dan Coen and published by DCD Publishing, this audio book teaches the "why" and "how" behind telephone communication. It provides hundreds of real world tips and techniques. |
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| Featured Book Package! All 6 books and workbooks for one low price!Receive all the DCD Publishing books and workbooks for one simple, low price! Save over 30%! Building Call Center Culture Book and Workbook Ring Up Phone Sales Audio Book Friendly Persuasion Book and Workbook Inspiring Call Center Performance Audio Book |
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| Inspiring Call Center Performance. (Audio Book) |
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