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This FREE monthly e-journal is perfect for Call Center Managers, Trainers, Team Leaders and Executives. It will be e-mailed to your address monthly. All about the human engineering of call centers. Updates, tips, strategies, new product releases and information about partners in the industry. Get the free monthly e-journal now!
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Building Call Center Culture (workbook)
How to Become a GREAT Call Center Manager (book)
Friendly Persuasion (workbook)
Ring up Phone Sales (audio book-cassette)
Inspiring Call Center Performance (audio book-CD)
101 Lessons for GREAT Call Center Management (book)

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