Order 5 or more books and we will DOUBLE your order. Order 5 books and receive an additional 5 for free. Order 10 books and receive an additional 10 for free, etc. This is the ideal book written directly for call center management. A must-read for supervisors, team leaders, managers, trainers and executives. How to Become a GREAT Call Center Manager teaches managers to become GREAT at call center supervision, training, coaching and leadership. Includes strategies, worksheets and custom designed outlines for all levels of call center management. After every section there is a question to probe readers about their thoughts on call center management. And, throughout the book are worksheets to guide call center management and their development. Plus, the book contains 45 "quick strategies" for call center managers. Order yours now! |