CallCenterToday.com is a professional services organization that specializes in the human engineering of call centers, their managers, trainers, operations and people. What's the secret? Dan Coen, President, said: "The call center is today, and has always been, about people. When management understands the human initiative, and creates a roadmap that stresses performance through people, both the organization, and their customers, win."
For more information about consulting, workshops, assessments, reengineering, training and Dan Coen's SIX BUCKETS PROGRAM, call toll free at 888-835-5326 or email MyCallCenter@CallCenterToday.com.
"The Human Engineering of Call Centers."
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