**One-Day Workshop** Attending Dan Coen’s live full-day workshop for call center management is simply spectacular. Dan will take you through the key principles to building a marvelous call center and management team. This is a dynamic and intense event, packed with real life strategies and programs to implement in your call center right away. Join Dan for an action-packed workshop, learn his 6 keys program and develop strategies and real-life action plans to engineer the people in your call center! For more info, email MyCallCenter@CallCenterToday.com or call 888-835-5326 x111.